In particular I appreciate GraceSoft's support team, based in the US, always promptly answers. I like the fact that Easy InnKeeping’s support team never simply says "It can't do that." Almost always they have a workaround which, in my experience with Hotelogix and looking at other systems, is something that can't be beat.
System is very easy to train new staff on. Reporting and making changes on system is very easy. Love that I can auto generate letters to each & every guest!
The quick add feature is nice. Additionally, we have enabled automatic email confirmations in our system to be sent. Convenience for Owners and staff. Works with our online website to show rooms that are asold out. The staff says it’s easy to use and the live chat option is great.
Truly Amazing Customer Care. We will always recommend Easy InnKeeping, not just for a good product, but for the excellent care and attention you are sure to receive.
Each of our properties uses different areas of the software, according to the markets they serve. The remote access is great, and we've been quite happy with the system.
After being frustrated and dissatisfied with another company’s reservation system, I switched to Easy Innkeeping. If you want a system that is easy to use, flexible, dependable and reliable, I strongly recommend the Easy Innkeeping system. If you’re looking for customer service that truly cares about your questions with prompt service and attention to detail, you don’t have to look any further than Easy Inn Keeping. A great company with great service!
"Gracesoft Easy Innkeeping is as straightforward as its title implies. Providing comprehensive calendar overviews, direct settlement options, a variety of reservation status classifications, efficient letter templates, and non-taxing performance requirements all but ensure my recommendation of the product to accommodation businesses of any size."
Very user friendly site with a great support team. Always able to reach them when I need assistance. The software is easy to use. I like the calendar feature to see my availability. The reports are also a big help to plan for upcoming weeks."
Nice screen view. I already have recommended to RV resort in Vermont."